Service+
Enterprise Service Management for Human and AI Work.
Service+ is a comprehensive service management solution for companies that includes customer service, IT service, employee service, and field service. Service catalog, requests, cases, incidents, problems, and changes are also part of the functionality, as are knowledge management, SLAs, contract and performance claims, configuration and asset management, work orders, deployment planning, disposition, and mobile field service. All service processes work on a common data, process, and authorization model.
In the Service Workplace, service employees, experts, dispatchers, and managers manage their entire work on a single surface. Every receives requests via language, chat, email, portal, or mobile channels, recognizes customers, employees, products, contracts, assets, and past service cases, and immediately provides the full context. Self-service, human processing, and the Digital Workforce work on the same service process.
The Digital Workforce not only handles the creation, classification, and forwarding of tickets. It takes responsibility for complete service missions: analyzing causes, gathering information, determining solutions, coordinating involved areas, executing business functions, informing customers, and verifying the results. Service can therefore start proactively before a recognized deviation turns into a ticket, an outage, or a customer complaint.
The decisive system advantage lies in its integration into the NEWWORK Enterprise System. Service+ works natively with Sales+, ERP+, Finance+, HR+, Office, and Collaboration. The Digital Workforce can therefore not only document a service process, but can also immediately check inventory, trigger replacement deliveries, assign technicians and parts, evaluate contract claims, initiate credits, update customer data, and handle all communication. From a single service case becomes a continuous business process.
Beyond provides this agentic work with a binding action framework. Identities, roles, permissions, value boundaries, separation of duties, approvals, and complete logging determine which decisions an agent can make and which actions it may perform. This allows the Digital Workforce to process service processes autonomously, while critical decisions remain under human responsibility.